Selling on Bob Shop
Providing great after-sale service
A sale is the first step in the process aimed at ensuring that you have a thriving career as a seller on Bob Shop. After-sales service is the all-important next step. Good after-sales service shows your customers that you want to build a long-term ...
Prompts: Giving options to your buyers at checkout
Prompts are an advanced Bob Shop selling tool that can be used to upsell or to obtain additional information from buyers when they complete an order on Bob Shop. A few examples of how prompts can be put to use: Asking (prompting) buyers whether they ...
Free shipping - all a seller needs to know
Did you know that offering free shipping can significantly increase your sales and attract more customers? Buyers are more likely to complete their orders when they see a free shipping option, resulting in notably higher conversion rates. Everything ...
Bob Shop's listing policy
Introduction By participating in the Bob Shop platform, sellers acknowledge and agree to adhere to the stipulations outlined in this Listing Policy. Non-compliance may lead to your listing content being excluded from promotions, advertising, removal ...
8 000 character limit in description field
When creating your listing, you may get an error message as a result of having more than 8 000 characters in the HTML of the Describe your item box. Descriptions on Bob Shop are capped at 8 000 characters, so if you're struggling it's worth checking ...
Global Trade Item Numbers (GTIN)
When creating a listing on Bob Shop, sellers have the option to fill in the product identifier or Global Trade Item Number (GTIN) field. GTIN is commonly found on the barcode number. That means that sellers simply need to copy the barcode number of ...
Why sell on Bob Shop?
Whether you are a business owner or an individual, why not start selling on Bob Shop, South Africa's online marketplace and ecommerce enabler? All you need is a good product, access to the internet, an email address and a willingness to succeed. It's ...
Become a verified user
Become a verified user on bobshop.co.za for a once off R100.00 (non-refundable) registration fee. Bob Shop will submit your details for an identity check, credit check and a fraud check. Approval is at Bob Shop's discretion, based on the outcome of ...
Tips for creating a good listing
There are many ways to ensure that your item gets a good start to life on Bob Shop. Here are some tips on how to go about it: Price If you are selling an item as a buy now, set the price so that it is both low enough to be competitive and high enough ...
Buyer has not completed payment or is not reachable: what do I do?
We generally recommend allowing 48 hours for a transaction to be completed. If a buyer has not paid or you cannot contact them after 48 hours, you can cancel the order. If the order has not received any payment, no success fee is charged, so there is ...
Pick list - how does it work?
Pick list is a tool that enables sellers to quickly relist items. This is particularly useful for items you tend to list every week in Crazy Wednesday, Snap Friday or Weekend Specials, but it can be used to relist any items. Note: The pick list tool ...
Bulk upload listings and images
The Bulk Upload Tool allows Advanced sellers to create and upload up to 1,000 listings at once using a CSV file. It is useful if you regularly list multiple items and want to prepare your listings in a spreadsheet before uploading them. 1. Create ...
Basic and Advanced sellers
Bob Shop offers two seller levels: Basic and Advanced. Both allow you to sell on Bob Shop, but Advanced sellers have access to additional seller features and benefits. Basic sellers Basic seller status is the standard seller level available when you ...
Selling formats on Bob Shop
There are two main selling formats on Bob Shop: Buy Now and Auction. Sellers also have the option to enable the Make an offer feature on their listings. Buy Now With Buy Now, you sell an item at a fixed price. Buyers can purchase the item immediately ...
How to sell on Bob Shop
Selling on Bob Shop is a simple process: register as a seller, create a listing, manage bids and purchases, complete the order, ship the item and rate the buyer. 1. Register as a seller To sell on Bob Shop, you need to have a Bob Shop account. If you ...