Free shipping - all a seller needs to know

Free shipping - all a seller needs to know

Did you know that offering free shipping can significantly increase your sales and attract more customers? Buyers are more likely to complete their orders when they see a free shipping option, resulting in notably higher conversion rates.

Everything you need to know about this feature 

  • All Bob Shop sellers can enable free shipping on their listings.

  • The minimum order amount to be eligible for free shipping is R100.

  • As a seller, you will be liable to cover the buyer's shipping costs in the case that you choose to offer free shipping. This includes the buyer’s standard shipping fee (currently R35) and any surcharges if the buyer is situated in a remote area. 

How to enable Free shipping in your account?

  • Login and navigate to your My Account selling dashboard 

  • Select Shipping settings under the Sellers Tools section on the left panel

  • Scroll down to the Free shipping
    section, tick the check box to enable this feature and enter your minimum order amount. 

How to change your Free shipping settings per product or listing

If you wish to adjust your Free shipping settings for a particular product/s, you can edit the listing. This will not affect your global free shipping minimum order amount, but it will overwrite the settings for that product. 



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Tip: What is the industry norm for free shipping?
We suggest that orders over R500 should qualify for free shipping to maximise buyer conversions. 

How will buyers know that my product has Free shipping? 

Products with free shipping enabled display a Free shipping badge when they appear in search results - this helps them stand out to buyers. Free shipping is also visible on the listing page.