Shipping & delivery
Bob Box locker drop-off for sellers
Sellers can now drop off sold items at any Bob Box locker instead of waiting for a courier collection. Locker drop-off is an optional alternative to traditional courier pickups, designed to give you greater flexibility in managing your dispatches. ...
Shipping overview
When shipping, you’ll get some of the best shipping rates in the country. You can book shipments and print your waybills directly from Bob Shop. There’s no need to sign up or open an account, and you can choose from these great courier companies: The ...
Editing a buyer's address
Edit a buyer’s address in just a few clicks. As a seller, you already know that delivery to postal boxes isn’t possible. But did you know that you can edit the delivery address to make sure that the item gets to exactly where your buyer wants it? If ...
How to book a return shipment
If you need to book a return for your shipment, you can do so by clicking on the drop-down arrow next to the book courier button within the selected order. Once you click on the drop-down arrow you will see book return shipment. Confirm the ...
How to cancel a shipment
To cancel a shipment, navigate to sales and look for the appropriate order. From there, you will need to click on the waybill number under shipment. A pop-up box will appear with the shipping details. Next, click on cancel courier. This will cancel ...
Transit cover
Protecting your deliveries during transit is a crucial part of providing excellent customer service. To ensure that your customers receive their items safely and securely, our ecommerce marketplace offers transit cover for all shipments. What is ...
Restricted and prohibited goods
Several goods are prohibited for local transport; some are due to safety, health risks and trade embargoes. We highly recommend that you do not try to ship these goods. If you do, please take into account that you may have to deal with surcharges, ...
Shipping perishable products
We strongly discourage the shipping of perishable goods via any of our courier partners; they will not take any liability when it comes to shipping perishable goods. The courier shall under no circumstances be liable for: Loss or damage incurred ...
Shipping glass products
It is important to note that our courier partners will not take any liability for glass products. This means that if your products are damaged, broken or stolen during transit, the courier will not take any liability or refund you for the shipping. ...
Packaging guidelines
As the sender of a parcel, you are the only one who know exactly what is inside your parcel. Therefore, it is your responsibility to ensure your item is packaged correctly and does not contain prohibited or hazardous goods. By accepting a parcel, the ...
International shipping
Although Bob Shop does not offer direct courier integrations for international shipping at this time, we understand the importance of accommodating international buyers on our platform. Therefore, international checkout is supported on orders where ...
Pickup points
Pickup points offer significant benefits for both buyers and sellers, making them an increasingly popular delivery option. Pickup points can also enhance customer satisfaction, creating brand loyalty to provide a more efficient and eco-friendly ...
Combined shipments
What are combined shipments? Combined shipments is a benefit to both the buyer and the seller. As a seller, you can use this feature to upsell and sell more products to the same customer. As a buyer, you get to save money by only paying once for ...
Shipping details for orders under R100
R35 Shipping only applies to orders over R100. If an order is below R100, the buyer is charged an additional small order fee of R30. As a result, the standard shipping fee for a buyer is R65 for orders under R100. What does this mean for a seller? We ...
Save with R35 Shipping
With Bob Shop’s R35 Shipping, you don’t need to buy things you don’t need just to get free delivery. Spend more of your money on shopping and less on shipping, and enjoy great-value deliveries, plus 5-star service. We work exclusively with courier ...
Courier stationery
If you need courier stationery such as shipping labels or courier-branded flyer bags, you can request them directly from your courier. Each courier may have slightly different processes for requesting stationery, but you can typically find ...
Seller shipping and courier collection on Bob Shop
As a seller, you are responsible for fulfilling your orders and covering the cost of shipping when an order is delivered to the buyer. Bob Shop makes it easy to book courier collections, track delivery progress and manage your shipping options. ...