Protecting your deliveries during transit is a crucial part of providing excellent customer service. To ensure that your customers receive their items safely and securely, our ecommerce marketplace offers transit cover for all shipments.
What is transit cover?
Transit cover is a type of protection for sellers that covers the loss or damage of goods during transit. It protects the seller and the buyer in case an item is lost, stolen, or damaged while in the hands of a courier.
Default transit cover: All orders for R1000 or less will have a default cover of R1000. This means that if an item is lost, stolen, or damaged during transit, we will reimburse up to R1000 of its value.
Optional transit cover: For items above R1000, the seller will have the option to insure it at 1% of the item value when they book the courier.
Coverage limits: The maximum amount that we currently cover per shipment is R50,000. Any items above this amount should be insured by the seller privately.
Claims process
To make a claim for transit cover, the seller must provide evidence of the item's value, proof of shipment, and details of the shipment loss, theft, or damage. Couriers may ask for a cost-invoice to support the claim. The claim will be paid out subject to courier investigation and subject to the parcel being packaged correctly.
Exclusions: Our transit cover policy does not cover loss or damage caused by:
- Insufficient packaging
- Ordinary wear and tear
- Intentional misconduct
- Acts of war, terrorism or public enemy
- Nuclear hazards
- Natural disasters such as earthquakes, hurricanes, and floods
- Confiscation or seizure by government or legal authorities
- Acts or omissions of the insured or its employees
- Or anything else listed in the restricted & prohibited goods list
What happens if there is a highjacking of a courier?
If a courier is hijacked, the funds on the order will be reversed to the buyer. Once the courier confirms a successful claim, we will pay out the covered amount to the seller.
Related Articles
What is the Buyer Protection Programme?
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: The seller does not ship the item you purchased; or You receive an item that is ...
The Buyer Protection Programme
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: The seller does not ship the item you purchased; or You receive an item that is ...
Filter orders by delivery status
Filter your orders based on delivery status (not booked, in transit etc.), making it easier to find orders with specific delivery statuses. You can also find orders by its tracking reference using the search function.
R30 Shipping for orders under R100
R30 Shipping only applies to orders over R100. If an order is below R100, we collect a small order value fee of R30 from the buyer. In other words, the standard shipping fee for a buyer will be R60. What does this mean for you as a seller? We have ...
Shipping glass products
It is important to note that our courier partners will not take any liability for glass products. This means that if your products are damaged, broken or stolen during transit, the courier will not take any liability or refund you for the shipping. ...