Your account
How do I close my Bob Shop account?
To close your Bob Shop account, please send an email to hello@bobshop.co.za to request the closure of your account. Note that you will be liable for the payment of any outstanding fees to Bob Shop.
I have received an unfair negative rating: what can I do?
The ratings system promotes freedom of speech on Bob Shop. Buyers and sellers are given the opportunity to respond to any ratings giving their side of the story for all to see. Normally we do not get involved in rating disputes. We encourage users to ...
Why is my Bob Shop account restricted, blocked or disabled?
Bob Shop accounts can have different status levels depending on their current standing. Your account may be enabled, restricted, disabled or blacklisted. Your account may also be temporarily blocked or suspended while it is being reviewed by the Bob ...
Push notifications
Push notifications are brief messages that display on your smartphone, tablet, computer or wearable device. These messages will display even if you are not on the relevant site or app. In order to receive push notifications, you need to opt-in. You ...
How to whitelist emails from Bob Shop
Transactional emails sent by Bob Shop are crucial for the functioning of the Bob Shop trading platform. They call on users to take an action: place a higher bid, conclude a purchase, answer a question, finalise a sale, and so on. To ensure that these ...
Change or update your profile details
Log into Bob Shop and go the My Account section to update or change your details: Name and surname Username Address Phone number Email address Password X-rated viewing settings SMS outbid alerts settings Newsletter subscription preferences Shipping ...
Forgot your password?
If you forget your password, you can reset it by clicking the Forgot password button on the sign-in page. This will direct you to a page where you will need to enter the email address you specified when you registered on Bob Shop. You will then be ...
The rating system on Bob Shop
The Bob Shop rating system allows buyers and sellers to rate each other based on their buying and selling experience. Ratings help other users make informed decisions when choosing who to buy from or sell to. How the rating system works There are ...
Popular Articles
Welcome to Bob Shop
South Africa’s original online marketplace Bob Shop is where buyers and sellers connect and we’ve been around since 1999. Formerly known as bidorbuy, we rebranded to Bob Shop in March 2023 following the merger of bidorbuy and fulfilment specialists ...
Buying on Bob Shop: Your complete guide
Buying on Bob Shop is quick and easy. Whether you're shopping on our website or through the Bob Shop app, this guide will walk you through the entire buying journey, from finding products to leaving feedback after your order is complete. 1. Find the ...
Make an offer on buy now items
The Make an Offer feature allows buyers and sellers to negotiate the price of Buy Now items and closed auction items. Sellers must enable the feature when creating their listing before buyers can submit offers. How to make an offer If a seller has ...
How to mark an order as Collected or Received
How to mark an order as Collected or Received Once an order has been collected or received, you can update its status in your Bob Shop account. Marking an order as Collected or Received helps keep your order history up to date, confirms that the ...
Quick tips for buyers
Read the item description On the item description page, you will find information about the item such as the condition of the item (new or second-hand), the dimensions, features, image and price. Read it carefully before you decide to buy or bid for ...