I have received an unfair negative rating; what can I do?
The ratings system promotes freedom of speech on Bob Shop. Buyers and sellers are given the opportunity to respond to any ratings giving their side of the story for all to see. Normally we do not get involved in rating disputes. We encourage users to rate other users with respect to the experience they have while transacting. However, Bob Shop reserves the right to delete any rating at its sole discretion upon an investigation into the rating and will only remove ratings in exceptional circumstances.
If you feel that you have received an unfair rating or you have evidence of any abuse of the rating system, please email us at firstname.lastname@example.org
The rating system
Users rate each other based on their buying and selling experience. Buyers rate sellers based on service, communication, delivery and product quality. Sellers rate buyers based on prompt payment and accurate shipping information. There are three ...
Bob Shop rating rules
The following are our rating system rules, as mentioned in clause 7 of the terms and conditions of use of this site. Buyers can only rate the sellers they bought from. Sellers can only rate the buyers who bought from them. Both buyers and sellers ...
Step 4: Rating the seller
Once you have received the item you bought, you should rate the seller based on the level of service received (the communication, the delivery), as well as the product quality. You can rate the users you transact within the my account section. Please ...
Step 5: Rating the buyer
Bob Shop encourages its users to rate each other. Buyers should rate sellers based on service and product quality. Sellers should rate buyers depending on ease of transaction and prompt payment. There are three kinds of ratings: positive, negative ...
I have not received my items; what do I do?
Bob Shop guidelines are that transactions should be completed within 7 days of the original transaction date. This takes into account things like payment delays, shipping or delivery times etc. If you have been unable to contact the seller after the ...