Trust & safety
What is Secure Citizen?
Secure Citizen is a South African digital identity and anti-fraud platform that works with the Department of Home Affairs to verify that a person is who they say they are. Bob Shop uses Secure Citizen to verify our Bob Shop accounts and keep our ...
Apply to become an authorised software seller
In order to become an authorised software seller on Bob Shop you need to meet and maintain the following requirement: Be a Verified Seller on Bob Shop Maintain an average rating score of 95% or more Apply to sell software products via our Community ...
Does Bob Shop verify or authenticate items listed for sale?
Bob Shop has a listing policy in place and sellers are obliged to abide by it. If you notice any suspicious items, please let us know by clicking on the Report a problem button that can be found on every item listing. We are grateful for the support ...
How trustworthy are sellers?
When you've found a product you'd like to purchase, it's a good idea to check out the seller's reviews to make sure you won't be disappointed. Pay particular attention to: A seller's rating score and the feedback left by other buyers. Whether the ...
Building trust and safety on Bob Shop
At Bob Shop, we believe that our users should transact in an absolutely safe, secure and transparent environment. We have put processes in place to ensure that you trade without any worries and with complete peace of mind. The ratings system A rating ...
Opening a criminal case against a seller
In the event that you may have fallen victim to a suspected scammer or fraudulent seller, you can contact our security team at communitywatch@bobshop.co.za or call us on 010 005 6200 for further advice or assistance. It might be necessary for you to ...
What is shill bidding?
Shill bidding is not allowed on Bob Shop. Shill bidding is when sellers place bids (personally or under the guise of another user) on their own items with the intent to artificially inflate the price of the product that is on auction. Sometimes, ...
Our Buyer Protection Programme
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that the seller is not willing to resolve a post-purchase issue you experience, and ...
Internet safe trading tips
We want all members to experience hassle-free and safe trading on bobshop.co.za. Buyers have added peace of mind through the Bob Shop Buyer Protection Programme. Here are some tips to trade safely online: Phishing Warning: Never disclose your ...
Popular Articles
Welcome to Bob Shop
South Africa’s original online marketplace Bob Shop is where buyers and sellers connect and we’ve been around since 1999. Formerly known as bidorbuy, we rebranded to Bob Shop in March 2023 following the merger of bidorbuy and fulfilment specialists ...
Buying on Bob Shop: Your complete guide
Buying on Bob Shop is quick and easy. Whether you're shopping on our website or through the Bob Shop app, this guide will walk you through the entire buying journey, from finding products to leaving feedback after your order is complete. 1. Find the ...
Make an offer on buy now items
The Make an Offer feature allows buyers and sellers to negotiate the price of Buy Now items and closed auction items. Sellers must enable the feature when creating their listing before buyers can submit offers. How to make an offer If a seller has ...
How to mark an order as Collected or Received
How to mark an order as Collected or Received Once an order has been collected or received, you can update its status in your Bob Shop account. Marking an order as Collected or Received helps keep your order history up to date, confirms that the ...
Quick tips for buyers
Read the item description On the item description page, you will find information about the item such as the condition of the item (new or second-hand), the dimensions, features, image and price. Read it carefully before you decide to buy or bid for ...