Trust & safety
What is Secure Citizen?
Secure Citizen is a South African digital identity and anti-fraud platform that works with the Department of Home Affairs to verify that a person is who they say they are. Bob Shop uses Secure Citizen to verify our Bob Shop accounts and keep our ...
Apply to become an authorised software seller
In order to become an authorised software seller on Bob Shop you need to meet and maintain the following requirement: Be a Verified Seller on Bob Shop Maintain an average rating score of 95% or more Apply to sell software products via our Community ...
Does Bob Shop verify or authenticate items listed for sale?
Bob Shop has a listing policy in place and sellers are obliged to abide by it. If you notice any suspicious items, please let us know by clicking on the Report a problem button that can be found on every item listing. We are grateful for the support ...
How trustworthy are sellers?
When you've found a product you'd like to purchase, it's a good idea to check out the seller's reviews to make sure you won't be disappointed. Pay particular attention to: A seller's rating score and the feedback left by other buyers. Whether the ...
Building trust and safety on Bob Shop
At Bob Shop, we believe that our users should transact in an absolutely safe, secure and transparent environment. We have put processes in place to ensure that you trade without any worries and with complete peace of mind. The ratings system A rating ...
Opening a criminal case against a seller
In the event that you may have fallen victim to a suspected scammer or fraudulent seller, you can contact our security team at communitywatch@bobshop.co.za or call us on 010 005 6200 for further advice or assistance. It might be necessary for you to ...
What is shill bidding?
Shill bidding is not allowed on Bob Shop. Shill bidding is when sellers place bids (personally or under the guise of another user) on their own items with the intent to artificially inflate the price of the product that is on auction. Sometimes, ...
Our Buyer Protection Programme
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that the seller is not willing to resolve a post-purchase issue you experience, and ...
Internet safe trading tips
We want all members to experience hassle-free and safe trading on bobshop.co.za. Buyers have added peace of mind through the Bob Shop Buyer Protection Programme. Here are some tips to trade safely online: Phishing Warning: Never disclose your ...