When will the courier collect from the seller?
After you have booked a courier to ship your package, the courier will receive a notification to schedule a pickup from your location. Typically, the courier will aim to collect the parcel from you on the same or next business day, although this may vary depending on factors such as the courier's schedule and your location.
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Courier stationery
If you need courier stationary such as shipping labels or packaging materials, you can request them directly from your courier. Each courier may have different processes for requesting stationary, but you can typically find information on their ...
I already have an account with The Courier Guy; what will happen to my account ?
If you already have an account with The Courier Guy, you can continue to use that account for non-Bob Shop shipments as before. There should be no impact on your existing account or your ability to use the courier for your shipping needs outside of ...
Basic vs. Advanced seller
There are several differences between basic sellers and advanced sellers on Bob Shop: Basic sellers Basic sellers do not have to provide bank account or credit cards details to register. Basic sellers pay enhanced listing or classified listings in ...
Step 4: Rating the seller
Once you have received the item you bought, you should rate the seller based on the level of service received (the communication, the delivery), as well as the product quality. You can rate the users you transact within the my account section. Please ...
Opening a criminal case against a seller
In the event that you may have fallen victim to a suspected scammer or fraudulent seller, you can contact our security team at communitywatch@bobshop.co.za or call us on 010 005 6200 for further advice or assistance. It might be necessary for you to ...