What does account 'restricted' or 'disabled' mean?
Bob Shop user accounts have various status levels that include enabled, restricted, disabled and blacklisted.
- When an account is disabled, the user cannot access their Bob Shop account. If the user is a seller, their open listings will continue to run as normal. They will still receive email notifications from Bob Shop relating to items listed on the site.
- When an account is restricted, the user has access to their account. They can view all orders, sales and purchases, but cannot list items for sale. They may also have limited functionality when trying to request payouts and when filing SNCs.
- When an account is blacklisted, it means that it has been closed on the Bob Shop site. The blacklisted user will not have access to their account, they will not receive any further email notifications from Bob Shop. If the user is a seller, all their open items will be removed and all bids deleted.
For security and privacy reasons we do not divulge the exact reason why an account has been disabled or blacklisted, unless fraud has taken place. In that case we notify the affected buyers as soon as the account has been blacklisted.
Restricted and prohibited goods
Several goods are prohibited for local transport; some are due to safety, health risks and trade embargoes. We highly recommend that you do not try to ship these goods. If you do, please take into account that you may have to deal with surcharges, ...
Why is my account blocked?
Your account may be blocked or temporarily suspended if your account is currently being reviewed by our staff. For more information please contact our customer support.
Viewing your account statement online
Sellers can view a detailed statement. Log into my account and under fee management in the selling tab, click on fee account history. Then choose a date range. The maximum date range for viewing your transaction or account history is set to 3 months.
I already have an account with The Courier Guy; what will happen to my account ?
If you already have an account with The Courier Guy, you can continue to use that account for non-Bob Shop shipments as before. There should be no impact on your existing account or your ability to use the courier for your shipping needs outside of ...
How do I close my Bob Shop account?
To close your Bob Shop account, please send an email to email@example.com to request closure of your account. Note that you will still be liable for payment of any outstanding fees to Bob Shop should this be applicable.