Step 4: Buyer completes the order
Once the bidder has won an auction, or the buyer has bought an item, they need to complete the order. You will be notified by email of any sales. You will also receive email notifications when buyers pay through the Bob Shop system. Ship the goods once you confirm the payments.
Auctions: The winning bidder will be notified by email and asked to complete the transaction. Your contact details, as well as payment and shipping information will be included in the email. It is then up to the winning bidder to make payment and complete the transaction.
Buy nows: After placing the order, the buyer should follow the check out process to complete the transaction. They will be asked to select a payment method and shipping option and to make the payment.
You can log into your my account at any time and view all orders in the selling tab. Click on the relevant link to see orders and sales for a specific time period (past two days, past week, and so on). You will also be able to see buyers' details.
Please note that the Bob Shop success fees
are automatically charged and debited to your Bob Shop account when an order is placed on a buy-now and when an auction closes with a winner.
Buyer Protection Programme: Making a claim
If you do not receive the item you paid for, or if you think that the item you received differs materially from the one you ordered, first check the original listing to make sure that you've allowed enough time for your auction or buy now item to ...
Step 3: Completing the order
After you have won an auction or added an item to your shopping cart, the next step is to complete your purchase. Buyers can proceed to the checkout from the item listing page after winning an auction or pressing the buy now button. Buy now items can ...
Step 5: Rating the buyer
Bob Shop encourages its users to rate each other. Buyers should rate sellers based on service and product quality. Sellers should rate buyers depending on ease of transaction and prompt payment. There are three kinds of ratings: positive, negative ...
The Buyer Protection Programme
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: The seller does not ship the item you purchased; or You receive an item that is ...
Editing a buyer's address
Edit a buyer’s address in just a few clicks. As a seller, you already know that delivery to postal boxes isn’t possible. But did you know that you can edit the delivery address to make sure that the item gets to exactly where your buyer wants it? If ...