Step 3: Completing the order

Step 3: Completing the order

After you have won an auction or added an item to your shopping cart, the next step is to complete your purchase. Buyers can proceed to the checkout from the item listing page after winning an auction or pressing the buy now button. Buy now items can also be checked out from the shopping cart. Both buy now and auction items can be checked out from buyer's my account section.

Completing the buy now order

Your shopping cart:
When you click on buy now button, the item will be placed in your shopping cart. You may then continue shopping to add more buy now items to your cart. To access your cart, click on the cart button. Once in your cart, you can remove items from your cart, continue shopping or continue to the checkout.

Proceed to checkout:
  1. When you are ready, go to your shopping cart and click on the checkout button.
  2. Select quantities and item options
  3. Review and modify your order here. Select the quantity that you would like to purchase and specify any options that may be offered (for example, shoe size or T-shirt colour). Then click on the continue button.

Shipping option and delivery address:
Here you can view or change your delivery address and select a shipping option. The charge box will be automatically populated with the correct shipping charges. If the seller has not set up any shipping options, check the item description or click on the ask a question link in the item listing. Once you have established the shipping fee, enter it in the field provided. When you are happy with all the details, proceed to the next step.

Review your order"
Check your order details and your delivery address. If you are happy, confirm your order and proceed to make the payment.

Make the payment:
On the payment page, select a payment method. Simply click on the button next to the payment option you wish to use and complete the payment process as requested.
Please note: it is important to use the correct reference number when paying via bobPay EFT (internet banking / direct deposits using bobPay). 

Checkout process step-by-step:

  1. Select the quantity and click on the checkout button.
  2. Select options (like size and colour) if required and click proceed.
  3. On the next page, select your shipping option. The shipping charges will be automatically populated. If the seller did not set up shipping options, check the listing or ask the seller a question. Check or enter your delivery address. Then click on the proceed button.
  4. Review your order and your delivery details and select a payment option by clicking the round button next to the payment option you wish to use. Click on the please select a payment option button to proceed to make the payment. If no payment methods are listed, contact the seller. 
  5. For bobPay EFT payments (payments via internet banking, including cash deposits using bobPay):
    1. Select the bank from which you intend to make the EFT payment and then click on the select a bank button to get EFT instructions.
    2. Follow the instructions on this page and take note of the account details and the unique 6 digit recipient reference that must be used for the payment to be allocated correctly. This reference can also be used for direct deposits and cash deposits if you don't have internet banking; the system will reconcile the reference to the correct order. 
    3. If the correct reference is not used, this may hamper the payment reconciliation, thus delaying your order. Bob Shop or the seller may ask you to send a proof of payment to so that the payment can be traced and allocated correctly.
    4. Finally, go to your bank's internet banking website, log in and complete the payment as you normally would when doing an EFT/internet banking.
    5. Once payment has been received, confirmed and allocated by Bob Shop, both buyer and seller will be notified via email confirmation.
Buyers are advised to use the payment options that are covered by the Bob Shop buyer protection programme.

Once you have completed the order, you will receive an email giving you the order and seller details. Once payment has been received, confirmed and allocated by Bob Shop, both buyer and seller will be notified via email.

If you are buying multiple items using the shopping cart, click on the shopping cart button to continue with other orders.

Completing the purchase after winning an auction:

If you win an auction, you will receive an email confirmation asking you to complete your purchase online. To complete the auctions you have won, proceed to the checkout as described above, in the completing the buy now purchase section.

You can also track your buy now orders and the auctions you have won through your my account. Under all items bought or won, you will be able to see all your purchases, whether on auction or at a fixed price. From there, you can proceed to complete the auctions you have won.

To view the complete how to buy process:

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