Sellers decide which of the payment methods available on Bob Shop they want to accept. Buyers can then choose between the payment options offered by the seller during the check out.
Setting up payment options
Sellers set up their payment options once by checking appropriate boxes in their my account section. These options are automatically applied to all their listings, under the Shipping & Payment tab. Some payment options are pre-selected. Those payment options are mandatory for all sellers. Sellers are advised to offer as many payment options as they can, because different buyers have different preferences.
Standard EFT (Electronic Funds Transfer) or internet banking can take two days to clear. It also requires manual reconciliation. bobPay-EFT addresses these issues. Bob Shop has opened bank accounts in the major South African banks (Absa, FNB, Standard Bank and Nedbank), eliminating the usual delay for payments made between different banks. In most cases, both the buyer and seller are notified of the payment within half an hour. (Sometimes the clearing from the bank can be delayed for up to 24-48 hours. This is out of our control.) Once payment has been completed, the amount is credited to the seller’s Bob Shop account and the seller can then request a payout to their bank account.
This payment option works similar to bobPay-EFT. The only difference is that in the case of bobPay-Cash the buyer has to go to his bank and make the payment. The payment is usually reflected within 30 minutes.
Buyers, please note: When paying, use the unique 6-digit reference number provided by Bob Shop as the beneficiary reference.
If an incorrect reference is used, Bob Shop or the seller may ask you to send a proof of payment to firstname.lastname@example.org
Bob Shop does not act as a trust or escrow service, nor do we offer any guarantees regarding payments and delivery.
bobPay-Credit card payments
Sellers can accept credit card payments through the Bob Shop system. Sellers have the option to accept or reject each credit card payment. Once accepted, the funds are credited to the seller’s Bob Shop account. Sellers can request a payout to their own bank account at any time. bobPay–Credit card is a fast and convenient payment method. However, sellers should be aware that they take the risk of a chargeback, which can take place up to 180 days after the transaction. View the terms for accepting payment using bobPay-Credit Card in the bobPay User Agreement.
bobBucks are Bob Shop vouchers. When buyers buy bobBucks for own use, the amount will be automatically placed into their Bob Shop bobBucks account. Buyers who receive bobBucks as a gift can use it to pay by this method during checkout. Alternatively, they can redeem their voucher so that it sits safely in their bobBucks account until they are ready to shop.
Buyers with Discovery Miles (which they earn with the Discovery credit card) can shop on Bob Shop and pay for items from sellers who accept Discovery Miles.
Mobicred is a convenient digital credit facility that allows buyers to shop on Bob Shop and repay the outstanding balance in instalments.
Buyers who have the SnapScan app can pay for products using the SnapScan payment method. SnapScan is a free app which allows you to securely link your credit or debit card to easily pay on the go, wherever or whenever. Your card details are securely encrypted on your phone; neither SnapScan or Bob Shop will have access to your card details.
Zapper is a free mobile application that allows shoppers to make safe, fast and easy mobile payments. The app supports credit cards and most debit cards from any local bank, as well as 3D Secure-enabled international bank cards.
Masterpass by MasterCard is a digital wallet that allows buyers to check out faster no matter how they shop, in-store or online. Masterpass transactions are secure, and there are no extra costs involved.
SCode payment option allows buyers to pay with cash, debit card or credit card at physical retail outlets. Buyers can make payments at over 6,000 Money Market counters of Checkers, Checkers Hyper, House & Home, OK, Shoprite, U$ave, and at the South African Post Office.
Bob Shop no longer facilitates PayPal transactions, effective 5 September 2022.
Other payment options
Sellers can set up any number of other custom payment options. This is usually in order to receive payments directly into their own bank account. Buyers, please note that only specific payment methods qualify for Buyer Protection Programme. Neither PayPal nor other payment options qualify for Buyer Protection Programme.
This involves using a trusted agent who keeps the money until the buyer signals that the payment may be released to the seller. Should there be any dispute, then the escrow company intervenes to resolve the issues. This method is usually costly for sellers and is occasionally used for high value transactions.