The Promotion of Access to Information Act (PAIA) was passed to give effect to the constitutional right of access to information that is held by a private or public body and that is required for the exercise or protection of any rights.
The Protection of Personal Information Act (POPI) was enacted to give effect to the constitutional right to privacy by promoting the protection of personal information when processed by public or private bodies.
Both Acts allow Bob Shop consumers to access certain information.
PAIA makes provision for consumers to access to their own information in the possession or under the control of Bob Shop. Consumers may also request access to the information of the buyer or seller in the event that:
- The buyer or seller is no longer contactable pursuant to a sale or purchase;
- Where the buyer or seller is not fulfilling their obligations in terms of a sale;
- Where the buyer or seller is acting illegally or fraudulently.
In terms of the POPI Act, Bob Shop consumers may specifically request:
- Confirmation of whether or not Bob Shop holds any personal information regarding the consumer;
- A record or a description of the personal information about the consumer including information about all third parties who have had access to that information.
Requesting access to information:
Bob Shop consumers can contact us to request access to information using the following contact details:
Postal Address: PO Box 6009, Rivonia, 2128
Physical Address: Ground Floor, Building 2, Silverpoint Office Park, 22 Ealing Crescent, Bryanston, 2191
Telephone: +27 10 005 6200
The request form is attached to the
Bob Shop PAIA Manual. Please note that all Bob Shop customers are allowed access to their own information without having to use the request for access to information procedure as set out in the Promotion of Access to Information Act, including, but not limited to:
- Account information
- Personal records
- Records of email correspondence
A request made for access to any information other than that specified above, any information of another buyer or seller or any information in terms of the POPI Act, must be made in accordance with the access to information procedure as set out in the Promotion of Access to Information Act.
Bob Shop customers can contact us to request access to their own information. (Please note that there may be administration costs associated with the retrieval of certain types of information.)
All consumers are permitted to make a complaint to the Information Regulator in the event of any interference with the protection of your personal information.
The contact details of the Information Regulator shall be placed on this Site upon its establishment.