The make an offer feature allows buyers and sellers to negotiate on buy now items and closed auction items. Sellers need to opt-in during the listing process if they want to accept offers. Buyers need to initiate the offer process by making an offer on a specific item.
How to make an offer
Buyers can simply filter by payment option when browsing and searching, or look for the make an offer button in the listing of the item they want to buy. Clicking on the make an offer button will show a pop-up box. The buyer will need to enter:
- Offer amount per item
- Number of items they want
- Buyer can also leave an optional note
Make an offer terms and conditions
- The offer price is per item and excludes shipping
- Offers are available on items for up to 48 hours after the item has closed
- The seller has 48 hours to respond to the offer
- Buyer can withdraw or change the offer before the seller accepts it
- Buyer is committed to completing the purchase when the seller accepts the offer
Managing offers: buyers
On the offers made screen, the buyer will be able to change or withdraw the offer. This is only available if the seller has not yet accepted the offer.
- To change an offer, click change, enter the new offer, quantity, and optional note and click submit. After changing the offer, the buyer will see confirmation of the updated offer.
- To withdraw an offer, click withdraw, leave a note (optional) and click withdraw your offer. If an offer has been withdrawn, buyers will only be able to view the offer history or make a new offer.
Managing offers: sellers
Sellers are able to manage their offers on a single Offers screen. They can also see which of their items have offers on their Listings for Sales screen. If there are any offers, sellers can click on the offers link to see each individual offer displayed on a separate line.
Sellers can:
Accept the offer
- Make a counteroffer
- Decline the offer
A counteroffer means that the seller needs to enter an offer amount. The quantity will default to the quantity the buyer had initially set. The seller can include an optional note. The buyer will then be prompted to accept, decline, or counter the seller's counteroffer.
Accepted offers
Once an offer is accepted by either the buyer or the seller, it will be processed in the same way as a standard order on a buy now item.
Closed listing offers
Advanced sellers can allow/make offers on closed auctions and Buy Now listings. Buyers will be able to make offers on an auction listing for up to 48 hours after it closes.