I have not received my items; what do I do?

I have not received my items; what do I do?

Bob Shop guidelines are that transactions should be completed within 7 days of the original transaction date. This takes into account things like payment delays, shipping or delivery times etc. If you have been unable to contact the seller after the 7 day period, you would need to contact our online security department at communitywatch@bobshop.co.za. If you believe fraud has taken place, it would be advisable to lay a charge against the seller at your local police station, get a case number and forward that information to communitywatch@bobshop.co.za

‚ÄčPlease ensure you keep all records of correspondence and to note down the dates and times when you attempted to contact the seller.

We suggest that you first wait for the initial 7 day period to pass, as the seller could have a valid reason for not being contactable. Once that period is over, you may also rate the seller negatively, which can prompt him or her into action, to either refund the payment or send you the item purchased. 

It is recommended where possible to trade with sellers that are verified users; they can be recognised by a green tick next to their user name. These are users that have been verified by Bob Shop. In the unlikely event that your purchase goes wrong, you may be eligible for a full or partial compensation through our Buyer Protection Programme. Terms and conditions apply.

    • Related Articles

    • Step 1: Finding items

      There are a number of ways to find products on Bob Shop: by searching, filtering, sorting or browsing through the various categories. 1. Searching For quick search, type your keyword in the search box at the top of the page. For additional options, ...
    • Make an offer on buy now items

      The make an offer feature allows buyers and sellers to negotiate on buy now items and closed auction items. Sellers need to opt-in during the listing process if they want to accept offers. Buyers need to initiate the offer process by making an offer ...
    • Can I see the items before buying?

      All sales and transactions on Bob Shop take place online. That means that you cannot view the items before bidding or buying. Instead, read the item description and look at the images to determine the product features, specifications and condition. ...
    • I have received an unfair negative rating; what can I do?

      The ratings system promotes freedom of speech on Bob Shop. Buyers and sellers are given the opportunity to respond to any ratings giving their side of the story for all to see. Normally we do not get involved in rating disputes. We encourage users to ...
    • Does Bob Shop verify or authenticate items listed for sale?

      It is physically impossible for Bob Shop to verify and authenticate each item listed on the site. However, we do have listing policy in place and sellers are obliged to abide by it. If you notice any suspicious items, please let us know by clicking ...