How to request a bobPay EFT refund

How to request a bobPay EFT refund

Bob Shop may under certain circumstances issue refunds for bobPay EFT payments made on purchases (in most cases when a seller has been blacklisted and Bob Shop still holds your funds).


In order to request a refund the following procedure must be followed:
  1. Send an email request for a refund to billing@bobshop.co.za.
  2. Include banking details: bank name, account holder name, account number, branch code.
  3. Include a copy of the proof of payment.
  4. We also require an affidavit confirming that you have not yet received the goods (this can be obtained from SAPS or can be signed by a Commissioner of Oaths).

Please take note of the following conditions:
  1. A buyer may only lodge a claim 30 days from date of payment.
  2. While we will endeavour to refund the full amount, this may not always be possible if the seller does not have sufficient funds available in their Bob Shop account. You might not get the full amount refunded.
  3. Refunds will not be possible if the seller has been paid out already.
  4. Bob Shop will not process refunds on behalf of active sellers. The seller will have to process the refund directly to you. Unless the seller is blacklisted on the site, the seller will have to request the funds to be paid out and then do a direct refund to you.
  5. Refunds will not be immediate. Refunds are generally only done once a week, so delays may happen.
  6. Please also bear in mind that, depending on who you bank with, transfers can take up to 3 days to reflect.
  7. Refunds are not processed on weekends or public holidays.
If a seller has requested a payout already and the funds have been transferred, you would need to request a refund directly from them if the seller is contactable. If you suspect that the seller has acted fraudulently, you will need to open a case of theft under false pretences against the seller at your local SAPS office and no refund will be processed. Bob Shop does not guarantee that a refund can and will be processed at any stage. Bob Shop reserves the right, at its sole discretion, to withhold a refund payout for any reason whatsoever.

    • Related Articles

    • bobPay Fees

      Currently bobPay EFT is free. There are no monthly, subscription or set up fees to offer bobPay EFT to use it. It is also free for buyers to use. What is bobPay? Bob Shop offers to sellers a built-in payment solution which adds convenience, speed and ...
    • Payout Requests

      Payout requests for sellers In order to withdraw funds paid via bobPay EFT from your Bob Shop account, you need to make a payout request in your my account. You have one free payout in a calendar month, regardless of the amount requested. Thereafter, ...
    • What is the Buyer Protection Programme?

      Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: The seller does not ship the item you purchased; or You receive an item that is ...
    • The Buyer Protection Programme

      Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: The seller does not ship the item you purchased; or You receive an item that is ...
    • Payment methods available on Bob Shop

      Sellers decide which payment methods they want to accept on Bob Shop. Buyers can then choose from the various payment options offered by the seller during the checkout process. Setting up payment options Sellers set up their payment options by ...