How to mark an order as Collected or Received
How to mark an order as Collected or Received
Once an order has been collected or received, you can update its status in your Bob Shop account. Marking an order as Collected or Received helps keep your order history up to date, confirms that the transaction has been completed and will automatically release the funds to the seller.
Log in to your Bob Shop account.
Go to Orders.
Select the relevant order.
Click Mark Collected/Received.
Review the confirmation pop-up and click Confirm.
The order status will be updated to show that it has been successfully collected or received.
Only mark an order as Collected or Received once you have physically collected the item or successfully received your delivery and inspected the contents of the package.
Once confirmed, the order status will be updated and recorded in your order history.
If you experience any issues with your order before marking it as collected or received, contact the seller through the order before confirming receipt.
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