Cancelling orders, purchases or transactions
of the site, so your winning bid or buy now order are considered legally binding. You do, however, have the right to cancel a buy now sale within 5 days of placing the order as per the Consumer Protection Act (CPA) or in accordance with the ECT Act. This does not apply to auctions. You may request for your bid to be deleted by the seller (as per the CPA) by using the ask a question
facility on the listing page on the auction you are bidding on.
Please do exercise caution when bidding or buying and be responsible. Sellers spend lots of time and money creating and promoting their listings and products. Not concluding a purchase causes an inconvenience to the seller in terms of cost and time, and the loss of a sale. It may also result in negative ratings against your account, which may affect your ability to bid or buy on the site.
Filter orders by delivery status
Filter your orders based on delivery status (not booked, in transit etc.), making it easier to find orders with specific delivery statuses. You can also find orders by its tracking reference using the search function.
R30 Shipping for orders under R100
R30 Shipping only applies to orders over R100. If an order is below R100, we collect a small order value fee of R30 from the buyer. In other words, the standard shipping fee for a buyer will be R60. What does this mean for you as a seller? We have ...
3D Secure credit card payments
What is 3D Secure? 3D Secure is an online credit card payment authentication standard developed by major card companies in order to make online credit card transactions more secure and to decrease the risk of fraudulent use of credit card payments ...
What does account 'restricted' or 'disabled' mean?
Bob Shop user accounts have various status levels that include enabled, restricted, disabled and blacklisted. When an account is disabled, the user cannot access their Bob Shop account. If the user is a seller, their open listings will continue to ...
Using the Shopping Cart
Use the Shopping cart to manage and checkout your fixed price buy now purchases. To add an item to your cart, click on the Add to cart or the buy now button in the listing. The Add to cart button adds the item to your shopping cart without opening ...