Cancelling orders, purchases or transactions

Cancelling orders, purchases or transactions

By using Bob Shop, you have agreed to the terms of use of the site, so your winning bid or buy now order are considered legally binding. You do, however, have the right to cancel a buy now sale within 5 days of placing the order as per the Consumer Protection Act (CPA) or in accordance with the ECT Act. This does not apply to auctions. You may request for your bid to be deleted by the seller (as per the CPA) by using the ask a question facility on the listing page on the auction you are bidding on.

Be aware that there are consequences for not concluding order or purchases. You may receive a negative rating from the seller for not completing the order, in line with our rating policy.

Please do exercise caution when bidding or buying and be responsible.  Sellers spend lots of time and money creating and promoting their listings and products. Not concluding a purchase causes an inconvenience to the seller in terms of cost and time, and the loss of a sale. It may also result in negative ratings against your account, which may affect your ability to bid or buy on the site.

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