What is the Buyer Protection Programme?

What is the Buyer Protection Programme?

Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that:
  1. The seller does not ship the item you purchased; or
  2. You receive an item that is materially different than described.
The Buyer Protection Programme covers items purchased both on auction and buy now.

The maximum amounts refundable are as follows:
  1. R2,000 when buying from unverified sellers
  2. R5,000 when buying from verified sellers
  3. R7,500 when buying from Basic stores
  4. R10,000 when buying from Advanced stores
  5. R12,500 when buying from Premium stores
  6. 100% cover for items purchased on our Daily Deals

In order to get a refund under the Buyer Protection Programme, certain conditions need to be fulfilled:
  1. The item must be purchased using one of these payment methods: bobPay EFT, bobPay Credit Card, Discovery Miles, Bob Bucks, or Cash Deposit into Bob Shop’s accounts, SnapScan, Zapper, SCode, Mobicred, PayPal and MasterPass.
  2. If the item has been returned but the seller did not refund the purchase price, the buyer must provide proof of return shipping.
  3. The claim must be lodged no later than 30 days after the date of payment.
  4. Additional proof or evidence may be requested, including copies of emails, photographic evidence and other documentation that may be required.

The Bob Shop Buyer Protection Programme does NOT cover the following situations:
  1. The buyer has a change of mind or is not happy with the quality of the item.
  2. In the case of postal strike, industrial action, customs or postal delays or non-collection from the Customs or the Post Office.
  3. The item was collected or delivered in person.
  4. The item was damaged, lost or stolen in transit or post.
  5. The payment was made by cash, traveller’s cheques, or sent by post.
  6. The transaction was concluded off the site.
  7. The item has a stated delivery time of more than 21 days.
  8. Sales from classified advertisements, vehicles, property, intangible items (e.g. ebooks), services, gift cards, etc. are not covered by the Bob Shop Buyer Protection Programme. For the full list of excluded items, please see the Buyer Protection Programme terms and conditions.

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