What is the Buyer Protection Programme?
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that:
The seller does not ship the item you purchased; or
- You receive an item that is materially different than described.
The Buyer Protection Programme covers items purchased both on auction and buy now.
The maximum amounts refundable are as follows:
- R2,000 when buying from unverified sellers
- R5,000 when buying from verified sellers
- R7,500 when buying from Basic stores
- R10,000 when buying from Advanced stores
- R12,500 when buying from Premium stores
- 100% cover for items purchased on our Daily Deals
In order to get a refund under the Buyer Protection Programme, certain conditions need to be fulfilled:
- The item must be purchased using one of these payment methods: bobPay EFT, bobPay Credit Card, Discovery Miles, bobBucks, or Cash Deposit into Bob Shop’s accounts, SnapScan, Zapper, SCode, Mobicred, PayPal and MasterPass.
- If the item has been returned but the seller did not refund the purchase price, the buyer must provide proof of return shipping.
- The claim must be lodged no later than 30 days after the date of payment.
- Additional proof or evidence may be requested, including copies of emails, photographic evidence and other documentation that may be required.
The Bob Shop Buyer Protection Programme does NOT cover the following situations:
- The buyer has a change of mind or is not happy with the quality of the item.
- In the case of postal strike, industrial action, customs or postal delays or non-collection from the Customs or the Post Office.
- The item was collected or delivered in person.
- The item was damaged, lost or stolen in transit or post.
- The payment was made by cash, traveller’s cheques, or sent by post.
- The transaction was concluded off the site.
- The item has a stated delivery time of more than 21 days.
- Sales from classified advertisements, vehicles, property, intangible items (e.g. ebooks), services, gift cards, etc. are not covered by the Bob Shop Buyer Protection Programme. For the full list of excluded items, please see the Buyer Protection Programme terms and conditions.
Buyer Protection Programme - Making a Claim
The detailed steps of how and in which situations to file a claim are listed in the Buyer protection programme terms and conditions. Here is a short overview: Item not received? Check the listing to make sure that you've allowed enough time for your ...
Buyer Protection Programme: Making a claim
If you do not receive the item you paid for, or if you think that the item you received differs materially from the one you ordered, first check the original listing to make sure that you've allowed enough time for your auction or buy now item to ...
The Buyer Protection Programme
Although the vast majority of Bob Shop transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: The seller does not ship the item you purchased; or You receive an item that is ...
Bob Shop affiliate programme
Be part of the most innovative affiliate programme in South Africa and earn up to R100 per Confirmed Registered User* that you refer and be part of the success of Africa's largest online marketplace. Anyone buying or selling anything can earn extra ...
Editing a buyer's address
Edit a buyer’s address in just a few clicks. As a seller, you already know that delivery to postal boxes isn’t possible. But did you know that you can edit the delivery address to make sure that the item gets to exactly where your buyer wants it? If ...