Knowledge Base
Bob Shop
Bob Shop Customer support knowledge base
Recent Articles
Combined shipments
What is combined shipments? Combined shipments is a benefit to both the buyer and the seller. As a seller, you can use this feature to upsell and sell more products to the same customer. As a buyer, you get to save money by only paying once for ...Sponsored products in search results
Enhance the visibility of your products by utilising the Sponsored Products feature in search results. This powerful tool ensures that your items are prominently displayed at the top of relevant search results, increasing their chances of being ...Payout Requests
Payout requests for sellers In order to withdraw funds paid via bobPay EFT from your Bob Shop account, you need to make a payout request in your my account. You have one free payout in a calendar month, regardless of the amount requested. Thereafter, ...System email notifications
We have implemented a robust system that closely monitors your Bob Sync integration. In the event of a connection issue or any error that may hinder the synchronisation of your products, our system will promptly notify you via email. It's important ...Setting up product rules
You can set up rules to ensure that the correct products are published to your Bob Shop account in the correct format, provided that you have a primary channel set up. Setting up rules means that you can choose which products you’d like to sell on ...
Call centre
Tel: 010 005 6200
Int. Tel: +27 10 005 6200
Weekdays: 07:30 to 17:00
Saturdays and public holidays: Closed
Sundays: Closed
Email: hello@bobshop.co.za
Physical Address
Bob Group (Pty) Ltd
Ground Floor, Building 2
Silverpoint Office Park
22 Ealing Crescent
Bryanston
2191
Postal Address
Bob Group (Pty) Ltd
Ground Floor, Building 2
Silverpoint Office Park
22 Ealing Crescent
Bryanston
2191
Popular Articles
Payment methods available on Bob Shop
Sellers decide which payment methods they want to accept on Bob Shop. Buyers can then choose from the various payment options offered by the seller during the checkout process. Setting up payment options Sellers set up their payment options by ...Become a verified user
Become a verified user on bobshop.co.za for a once off R100.00 (non-refundable) registration fee. Bob Shop will submit your details for an identity check, credit check and a fraud check. Approval is at Bob Shop's discretion, based on the outcome of ...Quick tips for buyers
These tips will help you become a successful buyer: Read the item description On the item description page, you will find information about the item such as the condition of the item (new or second-hand), the dimensions, features, image and price. ...Step 1: Register as a seller
In order to sell, you need to have a Bob Shop account. Once you are registered you can become a Basic seller or an Advanced seller. If this is the first time you are registering on Bob Shop, click on the join link and complete all the required ...About us
Bob Shop is the new name for bidorbuy and it’s part of Bob Group, the company formed from the merger of bidorbuy and uAfrica in 2022. Originally founded in 1999, bidorbuy grew to become one of South Africa’s favourite marketplaces, where buyers and ...