Knowledge Base
Bob Shop
Bob Shop Customer support knowledge base
Recent Articles
How to mark an order as collected or received
Our latest feature empowers buyers to confirm when an order has been collected or received, providing sellers with quicker access to funds once the transaction is complete. How it works: Buyers: mark tangible orders as "Collected" and digital orders ...Pickup points
Pickup points offer significant benefits for both buyers and sellers, making them an increasingly popular delivery option. Pickup points can also enhance customer satisfaction, creating brand loyalty to provide a more efficient and eco-friendly ...Combined shipments
What is combined shipments? Combined shipments is a benefit to both the buyer and the seller. As a seller, you can use this feature to upsell and sell more products to the same customer. As a buyer, you get to save money by only paying once for ...Sponsored products in search results
Enhance the visibility of your products by utilising the Sponsored Products feature in search results. This powerful tool ensures that your items are prominently displayed at the top of relevant search results, increasing their chances of being ...Payout Requests
Payout requests for sellers In order to withdraw funds paid via bobPay EFT from your Bob Shop account, you need to make a payout request in your my account. You have one free payout in a calendar month, regardless of the amount requested. Thereafter, ...
Call centre
Tel: 010 005 6200
Int. Tel: +27 10 005 6200
Weekdays: 07:30 to 17:00
Saturdays and public holidays: Closed
Sundays: Closed
Email: hello@bobshop.co.za
Physical Address
Bob Group (Pty) Ltd
Ground Floor, Building 2
Silverpoint Office Park
22 Ealing Crescent
Bryanston
2191
Postal Address
Bob Group (Pty) Ltd
Ground Floor, Building 2
Silverpoint Office Park
22 Ealing Crescent
Bryanston
2191
Popular Articles
Payment methods available on Bob Shop
Sellers decide which payment methods they want to accept on Bob Shop. Buyers can then choose from the various payment options offered by the seller during the checkout process. Setting up payment options Sellers set up their payment options by ...Become a verified user
Become a verified user on bobshop.co.za for a once off R100.00 (non-refundable) registration fee. Bob Shop will submit your details for an identity check, credit check and a fraud check. Approval is at Bob Shop's discretion, based on the outcome of ...Quick tips for buyers
These tips will help you become a successful buyer: Read the item description On the item description page, you will find information about the item such as the condition of the item (new or second-hand), the dimensions, features, image and price. ...Step 1: Register as a seller
In order to sell, you need to have a Bob Shop account. Once you are registered you can become a Basic seller or an Advanced seller. If this is the first time you are registering on Bob Shop, click on the join link and complete all the required ...About us
Bob Shop is the new name for bidorbuy and it’s part of Bob Group, the company formed from the merger of bidorbuy and uAfrica in 2022. Originally founded in 1999, bidorbuy grew to become one of South Africa’s favourite marketplaces, where buyers and ...